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Support & Services

Functionality

Guides new customers through the setup process, data migration, and initial training.

Integration Points
  • Access control for setting up user roles
  • Automated data import/export tools.
  • Device onboarding/discovery.
  • Orientation of users with platform functionality
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Onboarding & Training

Functionality

Offers training modules, webinars, and programs to enhance customer proficiency.

Integration Points
  • Ongoing Live and recorded training sessions
  • Ongoing Live and recorded Webinars
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Knowledge Base

  • totuus TOTUUS Customer Portal
  • QuestionMark FAQs
  • GraduationCap Central repository for training materials

Communication Tools

  • ChatCircleText Сhat
  • EnvelopeSimple Email
  • video Video conferencing for consulting sessions

Customer Help Desk

  • to handle:
  • iconoir_git-pull-request Service Requests
  • Headsdet Support Tickets

Features

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Scheduling & tracking of consulting sessions
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Access to regular Webinars 
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Access to training resources and documentation
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Personalised support portal
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Access to Network Management Consultants

Customer Portal

Consulting & Customer Solutions

Provides tailored consulting services and custom solutions based on customer requirements.

Integration Points
  • Project managed deliverables.
  • Live engineer sessions.
  • Secure channels for sharing sensitive information and documents.
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