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Solutions for Service Providers

Service providers and telcos operate in a fast-paced, high-demand environment where network complexity, customer expectations, and compliance pressures continue to increase.

Totuus Managed Solutions are designed to simplify and optimise operations, offering advanced network observability, automated compliance, and robust inventory and CMDB management tools.

Our platform provides the tools, expertise, and proven processes needed to streamline service delivery, enhance visibility across diverse networks, and ensure data integrity—helping service providers and telcos remain competitive and meet the demands of a dynamic marketplace.

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Key Challenges Faced by Telcos and Service Providers

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Multi-Vendor & Multi-Technology Networks

Managing networks that span technologies like 5G, SD-WAN, IoT, and MPLS across different vendors. 

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Customer Satisfaction

Ensuring uninterrupted service and rapid resolution of issues to meet high customer expectations.

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Compliance and Regulatory Demands

Staying ahead of complex requirements like TSA compliance and ensuring ongoing operational transparency.

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Data Accuracy and Consistency

Managing and maintaining accurate data across large-scale inventory and service management systems.

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Scalability and Growth

Supporting rapid expansion, new technologies, and increasing service demands without disruption.

Key Features for Service Providers and Telcos

Integrated CMDB and Inventory Management

Comprehensive Discovery

Totuus delivers detailed device discovery across multi-vendor and multi-technology environments. This includes hardware, software, and service-aware discovery to ensure a complete and accurate view of your network.

Service-Aware CMDB

Maintain a centralised repository of devices, configurations, and services with advanced capabilities to track relationships and dependencies.

Data Integrity Validation

Automated checks and manual workflows ensure your inventory data is consistently accurate and reliable, reducing operational risks and enabling better decision-making.

Lifecycle Management

Identify End-of-Life (EoL) and End-of-Support (EoS) devices to proactively manage upgrades and mitigate risks.

Advanced Network Observability

Multi-Vendor Monitoring:

Unified visibility across IT, OT, IoT, and telecommunications networks, with support for SNMP, telemetry, APIs, and more.

Service-Aware Root Cause Analysis

Quickly identify and resolve service-impacting issues, reducing noise for support teams and improving service uptime.

Visualisation and Dashboards

Customisable views of your network, tailored for operations, compliance, and capacity planning.

Compliance and Risk Mitigation

Automated TSA Compliance:

Pre-configured tools for compliance reporting and governance, reducing manual effort and ensuring regulatory alignment.

Vulnerability and Risk Reporting

Identify and mitigate vulnerabilities in your network using live data from public and private sources.

Scalability and Flexibility

Customised Integrations

Totuus integrates seamlessly into existing OSS/BSS stacks, reducing friction and ensuring compatibility with your tools and processes.

Flexible Deployment Options

Delivered via public cloud, private cloud, or on-premises, depending on your operational needs and security requirements.

Key Benefits for Service Providers and Telcos 

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Centralised Data and Insights

A unified CMDB and accurate inventory ensure all teams operate with a consistent and reliable source of truth.

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Improved Customer Experience

Service-aware monitoring and faster root cause analysis enhance reliability and uptime, keeping customers satisfied.

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Operational Efficiency

Automated processes and streamlined data management reduce manual effort and eliminate inefficiencies.

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Proactive Risk Management

Lifecycle management and compliance tools minimise downtime and ensure regulatory alignment.

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Cost Predictability

Transparent pricing and scalable solutions help you manage budgets effectively while supporting growth.

Summary

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Totuus Managed Solutions help service providers and telcos simplify operations, ensure compliance, and enhance decision-making.

By delivering tailored tools, real-time insights, and expert support, Totuus enables service providers and telcos to optimise performance and scale confidently to meet future demands.

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